It’s likely that you use a metric-based evaluation system when reviewing your employees. (If you don’t, you really should.) But what about when you are hiring new staff or are considering promotions? There are excellent personality assessment tools available that can predict how successful an individual will be in a new position with impressive accuracy. By measuring a range of personality traits – identified through exhaustive scientific research over the past half century – we can create a profile that enables us to predict performance based on three fundamental categories of characteristics:
- Natural Talents – how one thinks
- Motivators – what one values
- Behaviors – how one prefers to behave
Here are a few examples of the types of characteristics we look for when making hiring and promotion decisions:
Sales Role – Outside, Short-Term Sales
- Typical Natural Talents – a focus on practical results and a drive for action and achieving the outcome
- Typical Motivators – one driven by money or practical results; someone comfortable being an individual and who likes to make and influence decisions – be in control of the sale
- Typical Behaviors – a self-starter who is competitive, action-oriented, has a high sense of urgency, is very persuasive and is able to influence others
Customer Service Role
- Typical Natural Talents – a supportive approach, keeping the customer’s needs and emotions front of mind while still seeing the practical needs of the situation
- Typical Motivators – a passion for serving and helping others, coupled with a desire to achieve balance and harmony in any situation; inspired to do what is needed to make the customer happy and satisfied
- Typical Behaviors – one who is supportive, service-oriented and caring; not pushy, aggressive or overly analytical
- Typical Natural Talents – one who is able to define the objective, plan the course of action and tactical execution of what needs to happen; one who is able to address difficult emotional situations from an objective, unemotional stance
- Typical Motivators – one who likes to be in charge and have influence, enjoying the associated authority and responsibility; motivated to create and maintain standards and quality control while reinforcing an excellence in operations approach
- Typical Behaviors – one who is centered around operational efficiencies, compliance with regulations, effectiveness of action, and task management; promotes adherence to standards, quality assurance and attention to detail; more of a finisher than a starter
Note: typical traits of successful senior managers are different.
These traits are just a sampling of those we identify and assess when a profile is administered. This requires a validated assessment tool and expert interpretation. When properly done, these tools can significantly increase your success in hiring and promoting.
Read more about The Treer Group’s ADVanced Insights.